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River Linnsight - Privacy Policy

Introduction

Welcome to River Linnsight ‘s website. We value your privacy and are committed to protecting your personal data by complying with the General Data Protection Regulation (GDPR) and Data Protection Act 2018. This policy outlines how we collect, use, and safeguard your information when you visit our website, contact us or subscribe to our newsletter.

1. Information We Collect

  • Personal Data: When you sign up for our newsletter, we collect your name and email address through a double opt-in form. We collect your personal information when you submit an enquiry via email, post or by completing a contact form on our website. When you submit personal information, you consent to our use of the information as set below under “Legal basis for Processing” based on consent under GDPR.
  • Usage Data: We collect information about how you use our website, such as IP address (the unique numerical address given to every computer connected to the Internet), the time and duration of your visit., browser type, and pages visited, through cookies and similar technologies. Cookies are pieces of data that may be stored on your computer when you visit a website; these cookies store the anonymised IP address (the last digit group of the IP is removed before storage). Cookies and your IP address will be used to track the pages you visit on our website. We will use this information to analyse the way our site is used, and to administer and improve the accessibility of our site. We will not use it for any other purpose. You may disable the use of cookies in your Internet browser without affecting your use of our website.

2. How We Use Your Information

  • Newsletter: To send updates, promotional content, and information about River Linnsight’s work.
  • Response: If you submit an enquiry, we will use your personal information to administer and respond to your enquiry. We will store securely the information you supply and our response. We may produce reports on enquiries to enable us to monitor and develop our service, but reports will be based on anonymous data; we will not identify individuals in our reports. 
  • Investigation and promotion: If you comment or complain about our services, we may use your details to investigate your comments and we may use an anonymised form of your comments in our promotional materials, such as, but not limited to, our website. 
  • Website Improvement: To analyse and improve the content and functionality of our website and to improve user experience.
  • Compliance: To comply with legal obligations and protect our rights.

3. Legal Basis for Processing

We process personal data based on:

  • Consent: Provided when you sign up for the newsletter or send us electronic or paper communications. You can withdraw your consent at any time by clicking the unsubscribe link in any email you receive from us or by contacting us directly.
  • Legitimate Interests: For improving our website and communications.

4. Data Retention

We retain personal data:

  • Newsletter Subscribers: Your name and email address will remain on our email marketing platform to ensure you do not receive further communications, complying with blacklist practices, even after you unsubscribe.
  • Direct Communication: Until you request deletion or until all actions involving your data are complete.
  • Usage Data: For the period necessary to analyse and improve our website.

5. Data Security

We implement industry-standard technical and organisational measures, including encryption and secure servers, to protect your personal data from unauthorized access, loss, or damage.

6. Your Rights

You have the right to:

  • Access your personal data.
  • Request correction of your personal data.
  • Request deletion of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing of your personal data.
  • Data portability.
  • Withdraw your consent at any time, however this will not be retrospective. 

To exercise any of these rights, please contact us at info@riverlinnsight.com.

7. Sharing Your Information

We do not share or sell your personal data with third parties except as necessary to provide our services or comply with legal obligations. We may share data with:

  • Service Providers: To assist in website operation and newsletter distribution.
  • Legal Authorities: If required by law.

8. Cookies

We use cookies to:

  • Enhance website functionality.
  • Analyse website traffic.
  • Provide personalised content.

For more information, please refer to our Cookie Policy.

9. Third-Party Links

From time to time our website may contain links to other sites. We are not responsible for the content and privacy practices of third parties that run other websites. Please review their policies.

10. Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Office Clerk 
C/O Customer Services
Free Box 621
Nexus Connect Esh
Durham
DH7 9QR

or email:
info@riverlinnsight.com

13. Right to complain

You have the right to complain to the Information Commissioner’s Office. 

For further details about your rights under the Data Protection Act, please visit the Information Commissioners Office website: www.ico.org.uk